QrioCity Terms of Service

These terms apply when you visit the QrioCity website, apply for pilot access, create or manage an account, or use any QrioCity learning service.

QrioCity is designed for children, but a child may only use the service when a parent, legal guardian, or authorised school has set up and approved that use. If you are a parent, guardian, teacher, school, or other adult who sets up access for a child, you are responsible for making sure that use of QrioCity is appropriate for that child.

If a school or organisation has a separate written agreement with us, that written agreement will apply to the school or organisational use and these public terms will apply only where they do not conflict with that agreement.

QrioCity is an AI learning guide for children. It is built to answer questions, explain ideas, support curiosity, and help children think through schoolwork without completing it for them.

QrioCity uses artificial intelligence systems, including large language models provided by third parties, to generate responses. We design QrioCity with safety checks, age-aware guidance, and output review systems, but AI systems are probabilistic and may still produce inaccurate, incomplete, unexpected, or unsuitable responses.

QrioCity is not a teacher, school, therapist, doctor, crisis service, emergency service, or replacement for adult supervision. It should not be used as the only source of advice for health, safety, legal, financial, or other serious decisions.

AI can make mistakes. Children and adults should check important information before relying on it.

Children must not create their own account or use QrioCity without approval from a parent, legal guardian, or authorised school.

If you approve a child's use of QrioCity, you confirm that you have authority to do so and that the information you provide during setup is accurate.

For school use, the school is responsible for having the right authority, notices, and consent processes for student use. We may require extra school terms before enabling classroom or school-wide access.

You are responsible for keeping adult account access secure and for telling us promptly if you believe an account has been misused.

QrioCity may include child profiles, age settings, usage limits, guide mode settings, parent summaries, and safety alerts. These controls are part of the service, but they do not replace active adult judgement.

We may suspend or limit access if we reasonably believe an account has been compromised, used without proper authority, or used in a way that creates risk for a child or for the service.

You must not use QrioCity to harm, exploit, bully, harass, deceive, or endanger anyone.

You must not use QrioCity to request or share sexual content involving children, self-harm instructions, dangerous instructions, illegal activity, hateful abuse, threats, private information about another person, or content designed to bypass safety systems.

Children should not share addresses, phone numbers, passwords, school details, private family information, or other sensitive personal details in QrioCity unless a parent, guardian, or school has specifically told them it is safe and necessary.

You must not probe, scrape, reverse engineer, overload, disrupt, copy, or misuse QrioCity or its systems.

QrioCity is designed to guide learning, not complete schoolwork for submission.

It may explain concepts, provide facts, ask questions, suggest structure, review a child's own draft, or help a child understand a method.

It should not be used to write finished essays, fill worksheets, complete tests, produce final answers for submission, impersonate a child, or avoid school rules. If a request looks like completion rather than learning support, QrioCity may move into guide mode or refuse that request.

QrioCity uses layered safety checks to reduce risk, including request checks, answer checks, usage limits, and safety workflows. These systems are not perfect and cannot detect every risk.

If a child appears to be at immediate risk of harm, use local emergency services or an appropriate crisis support service. QrioCity is not monitored as an emergency channel.

Where we reasonably believe there is a serious safety risk, we may review relevant information, restrict access, contact the parent, guardian, school, or appropriate support channel, and take steps we consider necessary to protect the child or others.

You and children using your account may submit questions, prompts, drafts, and other content to QrioCity. You must have the right to submit that content.

You keep ownership of content you submit. You give us permission to process it, generate responses, provide the service, maintain safety systems, troubleshoot issues, and improve QrioCity in line with our Privacy Policy.

AI outputs may be incomplete, inaccurate, similar to outputs given to other users, unexpected, or unsuitable for a particular purpose. You are responsible for deciding how to use them and for checking important information before relying on it.

Our Privacy Policy explains what information we collect, why we collect it, how we use it, where it may be processed, how long we keep it, and how access or deletion requests can be made.

QrioCity is designed around useful parent insight without default transcript surveillance. Parent views may show topics, usage, guide moments, and safety alerts. Full transcript access is not the normal default experience and may be handled through explicit request, safety review, or another stated process.

Do not use QrioCity if you do not agree with the way information is handled in the Privacy Policy.

QrioCity is currently preparing for limited pilot access. Pilot features, availability, eligibility, and support may change as we test safety, learning quality, and reliability.

If paid plans are introduced, pricing, renewal terms, cancellation steps, refund rules, and any trial conditions will be shown before purchase or in the plan terms that apply at the time.

Nothing in these terms limits any consumer rights that cannot legally be limited, including rights under New Zealand consumer law where it applies.

QrioCity, the website, product design, brand assets, software, safety systems, and other service materials are owned by us or our licensors.

You may use QrioCity only for personal, family, pilot, classroom, or organisational purposes that we have authorised. You must not copy, sell, sublicense, publish, or build a competing service from QrioCity materials or systems unless we have agreed in writing.

We may change, limit, pause, or stop parts of QrioCity as the product develops, especially during pilot periods.

We will try to keep the service useful and reliable, but we do not promise that it will always be available, uninterrupted, error-free, or compatible with every device, browser, school network, or family setup.

You may stop using QrioCity at any time. Parent or school account owners may request account closure through the available support process.

We may suspend, restrict, or end access if we reasonably believe these terms have been breached, a child or other person may be at risk, the service is being misused, or continued access would create legal, security, operational, or safety risk.

Where practical and appropriate, we will explain the reason for suspension or termination. We may withhold details where doing so would create a safety, privacy, security, or legal risk.

We do not exclude or limit rights, remedies, guarantees, or warranties that cannot legally be excluded or limited.

To the extent the law allows, QrioCity is provided without promises that it will meet every need, produce correct results, prevent every unsafe interaction, or achieve any particular learning outcome.

To the extent the law allows, we are not responsible for indirect loss, loss of data caused by factors outside our reasonable control, lost profits, loss of opportunity, or decisions made in reliance on AI outputs without appropriate checking.

If you have a concern, contact us first so we can try to resolve it quickly and fairly.

These terms are governed by New Zealand law. Unless a mandatory law says otherwise, disputes relating to these terms or QrioCity will be handled by the courts or tribunals of New Zealand.

We may update these terms as QrioCity develops, when features change, or when legal, safety, operational, or business needs change.

If a change is material, we will take reasonable steps to give notice, such as updating this page, notifying account owners, or asking for renewed acceptance where appropriate.

Contact email: info@qriocity.co.nz.

QrioCity is preparing for limited pilot access. Formal service provider details will be added before live product access where required.